Delivery & Warranty Information

Fast Delivery

Kela Chargers offers fast delivery throughout Northern Ireland and the UK.

Orders are processed promptly and dispatched as quickly as possible to ensure customers receive their chargers without unnecessary delays.

Kela Chargers 1-Year Limited Warranty

At Kela Chargers, we’re committed to providing reliable, high-quality EV charging products. Every new Kela Charger includes a 1-year limited warranty from the date of purchase for your peace of mind.

What the Warranty Covers

This warranty covers manufacturing defects and failures that occur during normal residential use, including:

• Faults with internal electrical or electronic components.

• Charging failures caused by manufacturing defects.

• Faults with the display or control panel (where applicable).

• Manufacturing defects affecting the supplied charging cable or enclosure.

What the Warranty Does Not Cover

This warranty does not cover:

• Accidental or physical damage.

• Damage caused by misuse, neglect, or improper operation.

• Incorrect installation or installation that does not comply with local electrical regulations.

• Damage resulting from unauthorised modifications or repairs.

• Cosmetic damage that does not affect the operation of the charger.

• Damage caused by water ingress due to misuse, flooding, fire, lightning, power surges, or other external events.

• Normal wear and tear.

How to Make a Warranty Claim

If you believe your charger has developed a fault:

1. Contact Kela Chargers by email at info@kelachargers.com or through our website.

2. Include:

• Your order number.

• Proof of purchase.

• A description of the issue.

• Photos or a short video showing the fault, where possible.

3. Our technical support team will review your claim, typically within 1–2 working days.

4. We may ask you to carry out some simple troubleshooting steps to help identify the issue.

Return Process

If we determine that the charger needs to be inspected:

• We will provide return instructions.

• Please do not return the charger until authorised by Kela Chargers.

• Package the charger securely to prevent damage during transit.

• Once received, we will inspect and test the charger.

Warranty Resolution

If the fault is confirmed to be covered under this warranty, Kela Chargers will, at our discretion:

• Repair the charger, or

• Replace it with the same model or an equivalent model if the original is unavailable, or

• Provide a refund where repair or replacement is not appropriate.

Shipping Costs

If your claim is approved as a valid warranty claim, Kela Chargers will cover reasonable return shipping costs.

If testing shows that no manufacturing fault exists or the issue is outside the warranty terms, the customer may be responsible for the cost of returning the charger.

Consumer Rights

This warranty is provided in addition to your statutory rights under applicable UK consumer protection laws. Nothing in this warranty limits or affects those rights.

If you have any questions, please contact us at info@kelachargers.com. We’re always happy to help.